+603 7621 1320 cfo@growave.com.my

Rural Broadband Initiative Network Architecture and Commercial Feasibility


Our client intends to setup a Network Management System for the Real Time Monitoring and Management of its countrywide broadband network setup consisting of High and Mid-range Servers, Storages, Routers, Switches, Firewalls, IDS/IPS and other hardware of leading manufacturers/suppliers as well as Software applications.

Our client also requires full maintenance services and support continuously 24 hours per day, 7 days per week during the warranty period.

Level 1 Support represents the help desk, with support staff providing first line telephone support to customers.

Level 2 Support represent engineers ‘next level up’ expertise to support more complex problems. These seniors’ engineers have access to vendor documentation, enabling them to engage in more in-depth troubleshooting on thorny customer issues.

Level 3 Support represent the most senior engineers (known as “tiger team”) to provide advanced level customer support. They have direct lines to vendors to advocate on behalf of customers, and provide custom, on-site engineering work.


The main objective of the Network Operation Centre are as follows;

  • Monitoring operations of all backbone links and network devices.
  • Ensuring continuous operations and availability of network, servers, storage required resources and services.
  • Providing non-stop quality support to users.
  • Troubleshooting of all network and systems related problems.
  • Opening and follow tickets to track and document resolution of problems.
  • 24 hours a day, 7 days a week supervised operation by highly skilled network and system engineers.


The scope of this project are:

  • Devise an NOC plan;
  • Supply, install, configure the hardware and software resources;
  • Train client’s operation centre’s staff;
  • Handover a network & systems management; and
  • Monitoring system for the Network Operation Center.

Project Completion Timeline

The project shall be completed within 24 months after the signing of the contract including the delivery, installation of all required components, testing and commissioning.


The warranty should remain valid for 1 year after the installation of the products. The supplier will provide full support during the warranty period including the technical support with reporting time, upgrade of new firmware, hardware and associated parts and components replacement in case of failure as in Schedule, completely free of cost to the purchaser;


As our client is planning to build a Network Operating Centre (NOC) and maximize the space usage efficiency as well as moving towards Green Data Centre, our design proposal is to provide a solution that will enhance the client’s network availability and connectivity according to international practices and standards.

Typical daily NOC activities and processes include:

Monitor and manage all servers, critical and non-critical network devices, Application server and services running, desktops, the UPS systems and other resources, from a centralized management point using some protocol e.g. SNMP (Simple Network Management Protocol)

Diagnose network faults and performance problems from one central location and analyse problems by looking at trends over time.

Maintain Infrastructure asset inventory and manage its maintenance through the automated software engines.

Customize and tune the network obtain optimal cost effectiveness.

Supervise incoming call processing to ensure proper prioritization, and escalation of technical issues as well as crisp, timely, and effective resolution of end-user issues.

Provide activity and progress reports to monitor and analyse servers, applications and services performance.

Documentation of monitoring process, call procedures and escalation paths


C-09-05, Sunway Nexis,
1, PJU 5/1, Kota Damansara,
47810 Petaling Jaya.


+603 7621 1320